This privacy policy sets out the obligations and policies of Ridgid Plumbing Limited, (hereinafter ‘Ridgid’, ‘the company’, ‘us’, ‘we’ or ‘our’) under the Personal Data (Privacy) Ordinance (the ‘Ordinance’). By visiting our web site, customers are deemed to agree to the policies and practices described in this privacy policy as amended from time to time at our sole discretion.

1. Purpose of Data Collection

In order to improve our products and services continuously and to further understand the needs of our customers, we may ask customers to provide us with their personal data, contact details and other relevant information. If your personal data is incomplete or incorrect, we may not be able to provide or continue to provide our services to you.

We collect personal data from our website visitors on a voluntary basis. Personal data may include company name, name, email address, telephone number and any other information submitted by the customers. The information collected by the company will only be used for the purpose of use specified when collecting the information from the user to provide the company's services, and for other purposes as may be agreed between you and us or required by law from time to time:

• internal research and analysis;
• daily operation of our services;
• customer complaints and enquiries’ handling;
• prevention or detection of crime;
• disclosure as required by law;
• matters directly related thereto.

2. Use of Personal Data

Personal data of customers will be kept confidential, we will not sell customer’s personal data to any other third party, but we may provide such information to:

any agent, contractor or third-party service provider who provides services to our company in connection with the operation of our business;

any agent authorized by our company to process personal data of our customers;

auditors, consultants or legal counsel of our company;

the media (in relation to the handling of customer complaints and enquiries in certain circumstances);

any person who owes a duty of confidentiality to our company.

3. Data Security

Our company will maintain your personal data securely in our system. Only authorized staff, who has been properly trained, will be permitted to access to such personal data. We will also ensure compliance by our staff with the strictest standards of security and confidentiality.

4. “Cookies”

“Cookies” is small computer files stored in user’s web browser to store information about user’s browsing preferences and history while browsing a website. It helps the user to navigate the website efficiently, enhancing usability or site processes. “Cookies” may be used in part of our websites content to help saving your time from login again when re-visiting our web site, but will not be deployed for collecting personally identifiable information. By browsing our website, you consent to the use of “Cookies” in accordance with our policy. If you do not consent, you can disable “Cookies” but you may not be able to access all parts of our websites.

If there is any inconsistency or conflict between English and Chinese version of this disclaimer, the English version shall prevail.